Factory-Authorized Services


24/7 Factory-Authorized Support

Our partnership doesn’t end once we’ve created, optimized and delivered your system – we want to ensure your system continues to operate at peak performance. Across the nation, we have an extensive network of trained contractors and service technicians who are ready to partner with you to keep your facility in business even during retrofit/repair. Less disruption to your facility means reduced downtime and translates directly into decreased maintenance costs.

Here’s what you can expect:

24/7 Factory-Authorized Support
An extensive, nationwide network of qualified factory service contractors and hotline are available 24/7. We’ll work with you over the phone or in person to correct problems and perform maintenance quickly so your patients won’t experience any disruptions or discomfort.

Pre-Water Analysis System Audit
We’ll perform water consultation and an analysis of your facility and provide a recommendation for proper water treatment.

Predictive Maintenance*
onAER continuously monitors the overall health of your system providing details on overall performance and efficiency levels so you can prevent issues from developing and ensure units are operating at peak performance. onAER gives you the ability to trend data, view when upcoming maintenance is scheduled, or past due, and sends alerts on faults with suggested causes and corrective actions.

Specification and Commissioning
To optimize your system we’ll assist you with system design specification as well as the proper installation and commissioning of your buildings.

Service History Database
We’ll keep a record of equipment service history so you’ll be able to make informed decisions about future service and maintenance.

2-year parts and labor warranty included.

*available on AERCO units only

Watts System Selection Tool

We’ll help you select industry-best heating and water management systems that will save energy, simplify maintenance, and reduce cost of ownership.

Find Your System