Skip to Main Content
Logo

Pairing the Watts Home app to compatible devices

 

Starting March 10, 2020, you can connect the new Watts® Home mobile app to the following products:

Product Image - SunStat Connect
SunStat® Connect
Product Image - 563
tekmar® WiFi Thermostats
561, 562, 563
Product Image - 670
tekmar WiFi Snow Melting
Controls 670 and 671

 

The Watts Home app includes the following improvements:

 

What to expect:

  • Download the Watts Home app from the App Store or Google Play.
     

Existing tekmar and SunStat Connect app users

  • Click on the Sign In link in the upper right-hand corner of the Watts Home App screen
  • Enter the email address associated with your legacy Connect account as your User ID
  • For security reasons, your password has been reset. Click the “Can’t Access Your Account?” link beneath the sign-in button to change your password
  • Having trouble? Watch the tutorial video to the right

Watch the password reset video

Recover your password by following these steps:

WattsHome Recovery Step 1

1. Press “Can’t access your account”
WattsHome Recovery Step 2

2. Enter your email address, the Captcha characters and then press Next
WattsHome Recovery Step 3

3. Check your email for an account recovery email from Watts
WattsHome Recovery Step 4

4. Enter the verification code
WattsHome Recovery Step 5

5. Create a new password
  • Between March 10 to 18th, your thermostat or snow melt control will automatically update its software to a newer version that supports the Watts Home app.
  • During this time, if you have trouble connecting to your thermostat or snow melting control to the Watts Home app, you can manually force a software update by following these steps:
  1. Press the Gear or Settings button
  2. Go to the Toolbox menu
    SunStat and 561: Gear -> Toolbox
    562, 563: Gear -> Setup -> Toolbox
    670, 671: Settings -> Toolbox
  3. Set the Access Level to Installer
  4. Go to the Software Version screen. This triggers the manual software download.
  • Once your devices have connected to the Watts Home app you may delete the tekmar Connect or Sunstat Connect app from your mobile device.
  • The tekmar Connect and SunStat Connect websites will be discontinued after April 1st.

We hope you enjoy the new Watts Home mobile app and we plan to offer further enhancements in future releases.

If you have any questions, please contact:

tekmar® products: tekmar.customerservice@wattswater.com

SunTouch® products: designs@watts.com