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Watts Home Support

  1. Which devices are compatible with the Watts Home app?
  2. What are the WiFi connectivity requirements?
  3. How do I create or edit a location name?
  4. How do I add a device?
  5. How do I change a device’s name or delete a device?
  6. How do I share access to my devices to others, such as my family or building caretaker?
  7. How do I open the energy usage report?
  8. How do I change the temperature units on the thermostat or control?
  9. How does the Home/Away toggle work?

 

1. Which devices are compatible with the Watts Home app?

The following devices are compatible:

 

2. What are the WiFi connectivity requirements?

The devices require WiFi version N using a 2.4 GHz signal and WPA2 encryption. The devices do not support WEP encryption.

 

3. How do I create or edit a location name?

When you setup a new account, a default location called “Locations” will be automatically created.

To add a new location, follow these steps:

  • Select the menu icon (3 lines in the upper left corner) and select the default location name.
  • Select the “Add New Location” button and enter the building location information. You can make this the default location when the app opens by selecting “Default Location”.

 

To edit a location, follow these steps:

  • Select the menu icon (3 lines in the upper left corner) and select the default location name.
  • Android: Press and hold the location name. A window will appear to edit the location name.
  • Apple: Swipe left on the location name. Select the option to edit the location name.

 

To delete a location, follow these steps:

  • Select the menu icon (3 lines in the upper left corner) and select the default location name.
  • Android: Press and hold the location name. A window will appear to delete the location name.
  • Apple: Swipe left on the location name. Select the option to delete the location name.

 

4. How do I add a device?

After setting up a new location, select the “Add New Device” button. Then enter the 8-digit Registration Code from the device’s WiFi menu and enter the device’s name. Then select Save.

 

5. How do I change a device’s name or delete a device?

Edit the device’s name by following these steps:

  • Select the menu icon (3 lines in the upper left corner)
  • Select the location
  • Android: Press and hold the device’s name. A window will appear to edit the device’s name.
  • Apple: Swipe left the device’s name. Select the option to edit the device’s name.

 

Delete a device by following these steps:

  • Select the menu icon (3 lines in the upper left corner)
  • Select the location
  • Android: Press and hold the device’s name. A window will appear to delete the device.
  • Apple: Swipe left the device’s name. Select the option to delete the device.
 

 

6.  How do I share access to my devices to others, such as my family or building caretaker?

The person that creates a location and adds new devices becomes the location administrator. The administrator can then invite other users to view and adjust the devices at that location by following these steps:

  • Select the menu icon (3 lines in the upper left corner)
  • Select Users
  • Select Invite User
  • Enter the email address of the person that you wish to invite
  • Select Send Invite

The invited user will receive an email with a link to setup their Watts Home account.

 

7. How do I open the energy usage report?

The energy usage report is sent to your email account in a CSV file format that can be opened using a spreadsheet program such as Microsoft Excel.

 
 

 

8. How do I change the temperature units on the thermostat or control?

The device and Watts Home app synchronize their temperature units. You can either change the units on your device or in the Watts Home app by selecting the device settings using the gear symbol.

 

9. How does the Home/Away toggle work?

The Home/Away toggle lets you save on energy costs while you are away from your building location for a day or more. Simply set your location to “Away” and all thermostats operate at an energy saving setting for both heating and/or cooling, and the snow melting system has the option to not melt. Prior to your return, set the location to “Home” and all thermostats and the snow melting system will resume normal operation.
If the location is unoccupied on a predictable, repeating schedule, it is recommended to set up a schedule rather than using the Home/Away toggle.

 
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